Cheap Formations Uk

I am unhappy with the service I received. What can I do?

Many problems are caused by misunderstandings, and can be resolved informally. Please contact our Service Improvement Manager or the customer service agent who advised you by calling  +44 161 818 8628, and he or she may be able to sort out the problem to your satisfaction.

How to make a complaint

In the event you are dissatisfied with the service you have received and you have not been able to reach a resolution via our Customer Service Manager or support team, you can make a formal complaint by email to complaints@cheapformation.co.uk. Please include a subject heading of ‘Customer Complaint’ and supply your full name and order number.

What happens next?

We will acknowledge receipt of your complaint within 2 hours. An investigation will be carried out into the issues raised and a full response will normally be provided within one working day. Where the issue is particularly complex, it may take a little longer to respond fully. If this is likely, we will provide information on the action which we are taking and advise when you can expect a full response.